Tuesday, January 09, 2007

LBN gets go ahead for resumption

According to unconfirmed sources we hear that LBN has got the clearance from the Appeals Court to recommence transmission. We are yet to verify this information.

In addition LBN has updated their web site stating the following.

-----------------------------------------------------------------
Test Transmission Only

Due to extensive damaged caused to the network during the last seven months some customers may not receive the test transmission until the network is rectified. This is expected to take up to two weeks
-----------------------------------------------------------------

We hope that LBN sheds some light on the proceedings in court today and makes an official press release on the resumption of test transmission.

We can gather from the information on the LBN website that commercial operations will only resume after two weeks.

Please keep us updated on the latest regarding LBN as the day progresses and more information on the hearing today is received.

81 comments:

Anonymous said...

LBN

Obata Apagey unusum Suba Pathum!!!

But two weeks is 2 much (infact 3 much)We sincerely hope that it will be done at the earliest!!!

LBN Management: Learn through your past mistakes...make sure we get uninterupted services in future

Anonymous said...

You can check the LBN web on

http://www.lbn.lk/index.html

as it not accessible without index/html

LBN: Please change the default

Anonymous said...

This is LBN Style...

It seems that LBN has not planed for a resumption...if they get two weeks to update the network..you can then imagine the rest of the work...

Common LBN MD, you need new think tanks...

Is it the way you respond to your loyal subscribers?

At least update the subscribers with latest status

Anonymous said...

Koswatta Road, Nawala signals are ok..................

Anonymous said...

@koswattha road
Are you on analog or digital?

Anonymous said...

Signals ok @ dehiwala vanderwat place from the evening. V r getting ESPN, star sports, Sun tv, VH1, nickalodeon, Channel news asia and the all the local channels.

Anonymous said...

To: the guy from Koswatte Rd, Nawala....

Where exactly are you in Koswatte Road? I am near the Uni Walkers Showroom at the end of Koswatte Road and I am not getting anything... Thanks

Anonymous said...

HI, I am from demelwatta road koswatta road nawala..... and my connection analog..... I think you should inform the tech guys..... and see.......Signals started to come from today.....

Anonymous said...

Thanks....

Sudhar said...

Test signal arrivied at Kawdana Road Dehiwala. Our connection is analog

Anonymous said...

Anybody from School lane Nawala?

Anonymous said...

Liyanage Mawatha, Nawala

ALL CLEAR !!!!!!!!!

Anonymous said...

Dear customer,
The customers in Qurry Rd, Galwala Rd, Atapaththu Rd, Dehiwala can not see picture. Why someone is berned our distribution cubical close to Atapatthu Rd.

We 'll try to make them ok as soon as possible.

Thank u...

technical

Anonymous said...

Shool Lane,Nawala- LBN IS BACK AND ALL CLEAR

Anonymous said...

@School Lane,Nawala

Are you on Digital or analog?

Anonymous said...

Tech Guys

Can you explain us as to how the cable network works?

If a cable is broken/down in one area, will it affect the other areas beyond that point?

E.g

If a Cable is damage in Dehiwala...will it be an isuue for customers in Mt.Lav, Ratmalana e.t.c

Anonymous said...

When will anderson road in kalubowila be restored??

Anonymous said...

Why are they not transmitting all the channels if ESPN star and local channels are working that means my cable is OK

Anonymous said...

Dehiwala Ratnakara Place Signals are OK. Although I have subscribed to a premium package, I have a analog line. Therefore I do not get Zee Cinema. I get AXN, ESPN, star sports, Sun tv, VH1, nickalodeon, Channel news asia and the all the local channels.

Anonymous said...

Sorry for the above. It should read as Zee Studio.

Anonymous said...

Most of the paid channels were disconnected after the june 15th once the they withdrew the cases officially today most properly the channels will get activated.

Anonymous said...

Anyway slowly but surely LBN seems to be getting back to normal.

Anonymous said...

Still waiting LBN

Tech guys,
We are on analog at Soysapura. Lot of subscribers down this way..Still no luck. Even local channells incl Rupavahini cannot be seen. When will the service be restored, please. Customer service says 'in a day or to sir' but this day or two has still not dawn..will it ever dawn.

Anonymous said...

Nothing seems to be beyond Dehiwela Area..

Mt Lavinia
Rathmalana
Soyasapura
Angulana

If somebody from that area gets signals..please confirm

Anonymous said...

Mt. Lavinia juction (start of templers road) seems to be receiving signals.

Anonymous said...

We have 'Signal'..!!

The only 'signal' we have got here at Ratmalana-Angulana up to now is the one made by Unilever -- the stuff which give your teeth a boot-polish shine.
At least, this 'signal' has not failed us the way LBN did.

Anonymous said...

SOS....

LBN tech guys, please enlighten us on the test tansmission situ at Soysapura. Not a hum so far. Is there any hope or will it take another seven months?
This is disgusting, to say the least.

Anonymous said...

Dear Sir,
WE ARE TESTING THESE DAYS……!

a). Can you explain us as to how the cable network works?

“The cables in some areas are broken with concrete poles. Some are damage & corroded. In some areas electrical power is not coming due to lightning. One of our distribution cubical is burned by someone. Poles are slanting, and various signal-cable problems are there”

“So we are,
1. New cable laying,
2. Planting new poles,
3. New connectors & parts fixing,
4. CEB power connecting,
5. Signal Testing …..”


b). If a cable is broken/down in one area, will it affect the other areas beyond that point?


“ If that customer is fed by broken cable he’ll not work. But for an example, if a dehiwala customer is not working, it will not affect to Mt.Lavinia Or Moratuwa. Why These areas are fed by a different optic fiber cables.”
“As well as If one in Dehiwala Vendervert place also he’ll receive but a cable broken in Initium Road or Alen Av Dehiwala.”

Technical

Anonymous said...

Datha madagena hitiyata wadak naha macho...

Maintenance kattiya ibi ganey...

I think they have very fe staff to attend repairs...

Lets give some time & C

Anonymous said...

Please tell us

Thanks for the info. What's the position at Soysapura, can you tell us. Lot of subscribers in this area. How long will it take at least to view a few local channells?

Anonymous said...

Dear Sir,

SOYSAPURA WHERE?
What is the address or contract no. We’ll come to you sir…

Soisapura is ok yesterday. But not check house by house.

Send me the address soon……?

Technical

Anonymous said...

School Lane Nawala- I use a dugital connection.

Anonymous said...

Technical staff thanks very much for your explanation!!!!!

Guys dont blame these guys they are doing their best!!!!

Trust me i have seen the digital quality of CBN and its crap..LBN is like watching a DVD and CBN is like a VCD.

Anonymous said...

Hi

We are from Castle Lane, CLifford place and sorrounding areas in Colombo 4 and we are not getting any channels clear at our area,not even local channles. we have analog connections.

Please advice.

Also, hope LBN officials are taking pro-ative measures to avoid delays in resoring the connections back as the last thing we want is to stay another 6 months till they rectify all the broken lines, etc etc. As they have stated that they need 2 weeks for this, judging by their past reocords, and we have a feeling that this two weeks will end up being a very very long time period !!

Further, Can LBN give us its subscribers an official statemnt on yesterdays outcome?

C'mon enlighten us.

Anonymous said...

@School lane.

Thanks for your info,
my digital connection wasnt working last night! will try it when i get home.

Anonymous said...

Technical staff!
Do i have to reset the settings on my digital decoder? or will it work if i just click "ok" on the remote and do a search for the channels? pls instruct.

Anonymous said...
This comment has been removed by a blog administrator.
Anonymous said...

Attention Technical :
Read the good news that the service has been restored at Soysapura. But we cannot still view even the local channells. As you mention a house to house check is being done now, I have given my address to your customer help.
Perera


.

Anonymous said...

can a technical guy please let me know if Anderson road in Kalubowil will be operational anytime soon. It's nice to see that you guys r responding to customer concerns over the blog. It's more than what we can say about the help desk.

Thanks in advance

Anonymous said...

Hi Technical guys,

No one is getting signals in our apartment.we are in Wellawatte Arethusa Lane. Please help us.

Anonymous said...

Look people in all fairness to LBN I think they are doing their very best with the limited resources available. We have to understand that LBN covers a large area and will need time to complete the repairs and have informed their subscribers that they need two weeks to do this. Going by postings here, it is quite clear that the progress has been very good - with more and more subscribers getting the service.We have waited for over 6 months. Let's be a bit patient.

Anonymous said...

Dear Sir/Madam,

Really Sorry…. Our all the channels are not working up to now. The given test signal is ok 75% of the network. The all the “64” channels will be back within few days. After then another 10 or 12 new channels will come with infortainment.

But House to House signal has to be checked,

If you can please check LBN cable and plug it to the TV, ANALOGUE DECORDER DIGITAL DECORDER and see weather signal is coming or not.

IF YOU HAVE,
1. NORMAL TELEVITION

a. Check the LBN cable and plug into the TV.
b. Tune the TV.
c. Check weather channels are coming or not.


2. ANALOGUE DECORDER BOX

a. Plug the LBN cable to the Decorder [cable position]
b. Switch on the Decorder.
c. Select the AV Mode of the TV.
d. Check weather channels are coming.

3. DIGITAL DECORDER BOX.

a. Plug the LBN cable to the Decorder.
b. Switch on the Decorder.
c. If the signal is coming GREEN LIGHT will display.
d. Go to the menu and auto-tune the Decorder. [p.w. 0000 or 7404].


Unless call our Head-Office customer care on 5300300

Technical

Anonymous said...

Dear Sir,
ARTHUSHA LANE WILL BE OK TOMORROW. It is delayed by cable broken.

Technical

Anonymous said...

Thanks for the feed back tech guys. It's Greate!!!. We have got fed up calling customer service...

Tech: Please update the areas repaired so far... then we can tune the TV's..otherwise no point...

Many Thanks

Anonymous said...

Yes that's true..please update the areas done...we can then get an idea...

How about Soysapura * Angulana Station RD

Anonymous said...

Tech Staff

Thanks so much for all the info and the effort. What's the situation on Ratmalana Dharmarama Road and Indrajothi Mawatha ?

Anonymous said...

Hello,
Technical guys

I'm in Stubbs Place, Dickman's Road, Colombo 5.(my cable is not coming from Dickman's Road)
I'm not getting signals
Will it be fixed any time soon

thank you

Anonymous said...

LETHARGIC CUSTOMER SERVICE

Customer Care is not at all helpful. They are reluctant even to take down a complaint. Needs a lot of persuation to get the complaint referred to technical. They are happily trotting out various excuses driving customers who are already sick of this episode, to the wall. Personal experience. The girl asked me who wanted me to make a complaint. Get them to at least read what tech guys respond on this blog. May be, they have become too lazy as they were sitty pretty for 7 months.
Come on ladies, on your feet, there's a job to be done and done fast.
If you all have nothing to do, for Pete's sake DON'T DO IT AT LBN....GO HOME!

Anonymous said...

Anti Customer Service

I agree wholesale. Call it 'Anti Customer Service' All efforts of LBN are being destroyed by the CC girls..they are real brainless idiots. Like parrots they keep on repeating 'there is a problem but everything should be ok soon'.
Close down this so called CS and we will be the happiest as it adds to our woes.
Disgusted customer

Anonymous said...

Dear Sir,
MORATUWA,
Soisapura Trunk line is finished yesterday. Today we are checking sub lines.
Soisapura will be finished when today evening. One of our crew is working there.

Angulana station rd also will ok in the evening. The signal is going through Soisa Flats only. So first we have to check the cable which is taking signal to Angulana Station Rd. Unless pls tell us.

RATHMALANA,
Dharmarama Road and Indrajothi Mawatha
We’ll try to Finish sir. We have to lay a new cable from 5th lane node-amplifier.

Technical

Anonymous said...

Technical..urgent

Thanks a lot for the info on Soysapura. I checked with some friends but the signal is still not being received. A cable has apparently snapped in the area where the B28 - B29.... blocks are located. People say this damaged cable is visibly from the upper floors. I really don't know whether the signal is not been received because of this or some other problem.
Technical, please respond..

Anonymous said...

Hi Technical guys,

It was really nice of you people to take matters to your own hand and liased with us directly through the blog. This should be your customer service people's work, but then again knowing how knowledgeable they are about the whole thing....

Can you also let me know if any area in kalubowila has been fixed as yet. I live at the start of kadawatha road. Have you guys fixed the main line that services this road?

Anonymous said...

Technical take note

Yes, there's a problem at Soysapura...even local channels cannot be seen. Let us know whether house signals will also be checked today.
thanks

Anonymous said...

Hi Tech Guys...
I am from Royal Gardens in Rajagiriya near the canal in Koswatte Road/ Cooray Mawatha. I think the cables come from the Koswatte Road side. Still nothing. Do you have plans to come to our side soon to do repairs....?

Waiting impatiently to see clear TV...

Thanks a lot

Anonymous said...

GREAT JOB TECH GUYS!

THANKS TECHNICAL GUYS FOR ALL THE SUPPORT. TO BE ABLE TO COMMUNICATE WITH SOMEONE AT LBN IS A BLESSING (I MEAN APART FROM THOSE SILLY CUSTOMER HELP GIRLS).
WE DEEPLY APPRECIATE ALL THE WORK YOU GUYS ARE DOING. I HOPE YOU ALL WILL BE AMPLY REWARDED FOR ALL THESE EFFORTS BY LBN MANAGEMENT.
DO KEEP UP THE GOOD WORK. WE VALUE WHAT YOU ALL ARE DOING. IT'S REALLY GREAT. THANKS FOR THE PROMPT RESPONSES AND ASSURANCES.
GOD BLESS.

Anonymous said...

Tech can you hear....

LBN tech....soysapura here...is there a response to our complaint of a damaged cable and no signals scenario...can you hear....please respond...

Anonymous said...

Thank you Tech Guys

We shall let you know the transmission status by Tomorrow Morning

Angulana Station Rd Subcribers

This blog was so helpfull for us to share the information during the last 06/07 months. I beleive this helpful for LBN as well to receive information/complaints/customer feed back e.t.c. Thanks to you huys (Techs) this has now become more active. Keep up the good work.

P.S: Teach your customer girls how to blog here...useless with phones at the moment

Anonymous said...

DEAR ADMIN,

We really appreciate you & your services towards the media industry in this stupid country. It was carefully noticed that your had a clear vision for CBN sat. When its comes to LBN it’s a step mother treatment. We could elaborate on more occasions & with more examples. If your read the CBN blog (which is updated by the employees most of the time.) their were lots of deleted items by the admin. Never no the reason. But in the LBN blog all sinhala filth languages comments still their.

We will challenge you. Come to an area where these both companies have the transmission (Digital). We will see the different.

Anonymous said...

hey technical,

any word on the status of kalubowila

Anonymous said...

Friend

We do not agree with your comment on

"But in the LBN blog all sinhala filth languages comments still their"
- whether it is sinhala or English filth is filth. Even in CBN blog you can still see filthy words.

When some people act stupidly,,they get filthy replys

Anonymous said...

Hi Techs,

I am from Bambalapitiya, No signals as yet, any news on this area?

Anonymous said...

Dear customers
If you not receiving Signals or any other technical problems send us to Address.if cant give address send contract No.According to contract no we can find your address & area.after that we can inform present situation.

Technical

Anonymous said...

Dear Sir,
We have done Soysapura Flats now. Pls check the TV’s after fixing our cable to it. Unless pls call 5300300 give you’re details. Then it is easier for us.

Customers in Kalubowila,
Sorry for getting late to give the Test transmission to you yet. There is a optic cable damage in close to Kalubowila Hospital. Up to Hospital Rd may ok our signal. Pls check the customers who are in

Prathibimba Rd,
Asiri Mawatha,
Peris Place,
Temple Rd,

The line should be alive.

Technical

Anonymous said...

Hi Technical

thank you for the reply.

Regards

Customer on anderson road on kalubowila

Anonymous said...

hey tech guyz

what about..col-04..
when can we expect to recieve your transmission...do update guyz...pls

Anonymous said...

Dear Sir,
COLOMBO 04,
We have finished up to Kinross Av. We have to fix each and every connectors & tap off’s of the Sea side. We are doing hardly in Merine Drive. Dear customer please wait another two days we’ll rectify the line soon.

Technical

Anonymous said...

lDear Customer,

We have finished bellow areas in Co- 05 & Co-08 today,
a. Park Rd.
b. Fife Rd.
c. Jawaththa Rd.
d. Spathodia Av.
e. Thimbirigasyaya Rd.
f. London Pl
g. Bullers Ln.
h. Conniston Pl.
i. Bauddhaloka Mv.
j. Isipathana Mv.
k. Siripa Ln.
l. Dabare Mv.
m. Victoria Pl.
n. Elvitigala Flats.
o. Manning Flats.
p. Anderson Flats.
q. Thalakotuwa Gn,
r. Swarna Rd,

Sir,
In the above areas signal is ok. Unless you receive please call us.
5300300

Technical

Anonymous said...

Great job LBN. All channels r clear. Hope ur'll could give the rest of channels soon. Keep it up.

Anonymous said...

School lane Nawala crystal clear on Digital. Great work guys!!!! this has to be the best day in my life....

Anonymous said...

Dear Technical guys of LBN,

I really want to appreciate your work done so far and please continue your good work. Get us all the Channels as fast as possible. Keep us updated on the developments regularly through this blog so that everybody knows the developments. You may not have received all the praises in the world for your work from all. But I certanly want to place on record the appreciation of your work done so far.

Customer of LBN from Ratnakara Place, Dehiwala.

Anonymous said...

De Fonseka Road not visable...

Anonymous said...

dear techis
thanks for the good work.

can u pls update on colombo 6.
i am living in pamankade lane.

Anonymous said...

Dear Customer
Wallawatta Pamankada Lane,Anula Rd,Astip Rd,Parakumba Place,maura Place,Hawlok Rd,Suwisuddarama Rd Still not working.When Saturday evening it will be ok.but we are triying to do befor Saturday . sorry for the inconvenience

Technical

Anonymous said...

Any idea when you are going to check Lake Drive (Colombo 8) and Lake Gardens (Rajagiriya)?

Anonymous said...

Hi Tech Support Guys,

This is my account number. Can't see anything. I see that some people in my area are receiving signals. No luck for me. Please help. At least tell me when you think I can get signals......200509280005

Anonymous said...

Hi Tech Support Guys,

This is my account number: 200604170014

can you tell me when i will get signals

Please

Anonymous said...

Dear Customer
Amarasekara MW,Skelton Rd/Garden,Leyards Rd,Elibank Rd,Devidson Rd.Lorensz Rd,Macleod Rd,Nandana Garden,hildon Place,De Kerster Place, Will be ok Friday eveing .

Dikman Rd,De fonseka Rd/Place,Bethesda Place,Gomas Path Will be ok Saturday evening .

Co-8 Lake Drive is ok from yesterday .Please check your LBN cable weather it is plug or no. Rajagiriya Royal Garden not yet

IF YOU HAVE,
1. NORMAL TELEVITION

a. Check the LBN cable and plug into the TV.
b. Tune the TV.
c. Check weather channels are coming or not.


2. ANALOGUE DECORDER BOX

a. Plug the LBN cable to the Decoder [cable position]
b. Switch on the Decoder.
c. Select the AV Mode of the TV.
d. Check weather channels are coming.

3. DIGITAL DECORDER BOX.

a. Plug the LBN cable to the Decoder.
b. Switch on the Decoder.
c. If the signal is coming GREEN LIGHT will display.
d. Go to the menu and auto-tune the Decoder. [p.w. 0000 or 7404].

Unless call our Head-Office customer care on 5300300

Technical

Anonymous said...

Dear Sir,
But we plan to finish our work soon it will get more time to solve some unexpected problums such as cable burning's. But without hesitating we'll go head to restore the network back anyhow.
We'll help anytime to our valued customers....

Dear sir/madam, "Again we THANK YOU [ALL] VERY VERY MUCH FOR ENCOURAGING US in this blog too.

Technical

Anonymous said...

THANK YOU TECHNICAL GUYS,

“Angulana station rd also will ok in the evening. The signal is going through Soisa Flats only. So first we have to check the cable which is taking signal to Angulana Station Rd. Unless pls tell us” 10TH Jan 2007

AS PROMISED YOU HAVE DONE IT, NO WORDS TO DESCRIBE THE MOMENT I SAW ESPN, STAR!!!

EXCELLENT WORK!!!! HATS OFF TO YOU GUYS!!!

ALL CHANNELS ARE CLEAR

4TH LANE, ANUGULANA STATTION ROAD

Anonymous said...

200604170014 Dickman road Area will be ok Saturday evening

Đūšħŷãŋŧħäŋ said...

Very poor customer service...

Four days after a representive collected a payment, we have not received any connection.. A day of taking call after call we are informed that they cant give us a connection and that they will give us a refund. These guys seriously need to work on customer services. This kind of poor shoddy service is not what makes a good company.

Disgusted customer